Below you will find the Frequently Asked Questions regarding our website.
If your question is not listed below feel free to contact us by clicking anywhere on this line.
Returns
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1 - I want to return my purchase! What do I do?
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2 - How long does it take for me to get a refund?
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It may take 4-5 business days for your return to reach the Biolytic. Once it is
received and inspected by the receiving department (usually within 72 hours of receipt),
Your refund will be processed and automatically applied to your credit card or original
method of payment within 2-3 business days. Please note that depending on your credit
card company, it may take an additional 2-10 business days after your credit is
applied for it to post to your account.
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Payment Information
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3 - What forms of payment do you accept?
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We accept a variety of different payment options. See our full list of
Payment Options.
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4 - Is it safe to use my credit card on your site?
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5 - Is it safe to use my debit card online?
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6 - Do you allow Cashier's Checks or Money Orders?
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7 - Do you charge sales tax on any item?
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Biolytic Lab Performance, Inc. is required by law to collect sales tax on all orders
shipped to California.
Important Sales Tax Information
We do not collect sales or use taxes in all states. For states imposing sales or
use taxes, your purchase is subject to use tax unless it is specifically exempt
from taxation. Your purchase is not exempt merely because it is made over the Internet
or by other remote means. Many states require purchasers to file a sales/use tax
return at the end of the year reporting all of the taxable purchases that were not
taxed and to pay tax on those purchases. Details of how to file these returns may
be found at the websites of your respective taxing authorities.
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8 - Do you accept international credit cards?
Technology
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9 - What are cookies? Do I need to enable cookies on my
browser?
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A cookie is a small amount of data that is sent to your browser from a web site
and is stored on your computer's hard drive. If your browser's preferences allow
it (most browsers are installed with cookies enabled), each web site can send its
own cookie to your browser. To protect your privacy, cookies do not store personal
information but instead use anonymous unique identifiers. Each web site can only
access the cookie they have sent to your hard drive, not the cookies sent by other
web sites.
You need to enable cookies on your browser to enjoy all the shopping features on
biolytic.com. Cookies need to be enabled on your browser so you can add products
to your shopping cart and to access your account information. If you share your
computer with others and you do not want them to have access to your account information,
be sure to log out before leaving your computer unattended. You can log out by clicking
on "Logout" link at the top of the page.
For more information about how we use cookies, See Our
Privacy Policy.
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Service
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10 - How do I get service for my instrument(s)?
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Getting service is easy. We have pay-as- you-go service available and service plans.
Please see our
Service & Service Plans for more information.
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Other
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11 - How can I write a review on a product?
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You can write a review on a product with just 3 easy steps.
First, find your product
Second, rate your product
Finally, write your review and submit
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12 - How do I know it is safe to shop with you?
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13 - Are there any benefits to having an account with you?
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With your Biolytic.com account, you will have access to the following information:
Pricing
Your Account Information
Your Order History
Process a Return
Your Email Subscriptions
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14 - What is your shipping and return policy?
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15 - How can I get assistance if I need it?
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16 - My email address has changed. How do I update this
information to my current account?
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You are welcome to update your e-mail address by logging in to your account online.
The best way to do this is to take the following steps:
Visit the website and click on "My Account" in the upper right-hand corner of the
page.
Log in to your account by typing your previous e-mail address and password.
Once logged in, click on "Account Information," towards the center of the page.
Type your new e-mail address under “Customer Information”.
Click "Save"
Your e-mail will be updated.
Also, we would be happy to update your e-mail address for you over the phone. For
security purposes, we ask that you call the Biolytic® at 1.510.795.1142 to confirm
your account information. Upon verification, we will be glad to take care of your
request immediately. Please let us know if there is anything else we can help you
with.
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17 - How do I unsubscribe from any of your mailing lists?
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There are two quick and easy ways to unsubscribe from our mailing list.
Call us at 1.510.795.1142 and one of our customer services representative will take
care of your request over the phone.
Email us at support@biolytic.com
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